Your purchased items will be shipped within 2 days of purchase and will be sent as standard delivery via the Dutch postal service (post-nl). The delivery takes between 1 day (within the Netherlands), to around 5-7 days for shipment to the UK, Germany and the Scandinavian countries, and up to 10 days to south and east European countries (e.g. Spain, Greece and Romania). Shipment to countries outside Europe usually takes about 2 weeks. If the books haven’t arrived after the above periods, please contact us via firstname.lastname@example.org, using the order number that you received when you placed your order.
Returning a damaged, faulty or incorrect item
We hope that you enjoy the products you have ordered from us. Returns will be authorised if the goods received were damaged in transit, or are defective or incorrect. Please notify us within 14 days of receipt of any damaged, defective or incorrect goods. The Crossbill Guides Foundation will replace the damaged item at no extra charge. This return policy online applies to Crossbill Guides purchased in our webshop.
Returning an unwanted item
If you are unhappy with your purchase, you can return it to us for a refund. The item must arrive with us in its original condition and original packaging, or we will not be able to issue a refund. Items can be returned to us up to 30 days after they were shipped from our warehouse. If there are any queries about the return policy, please contact us directly via email@example.com.